Clients & Projects Portfolio

Client - Sample Preparations Technology Group (Anonymised)

Specialisation: Global Scientific Instrument Manufacturer

Core Needs: Secure, compliant, and scalable IT infrastructure to support global R&D, manufacturing, and rapid enterprise expansion

Key Challenges: Fragmented legacy systems, compliance gaps, and inefficient workflows impacting innovation and risk posture

Partnership: 4+ years of IT Rapid Modernisation (RaMP) + long-term strategic execution

Strategic Focus Areas & Deliverables:

• Security & Compliance

• Infrastructure Modernisation

• Automation and Efficiency

• User Enablement

Outcomes Achieved:

• 60% faster IT/OT build times via automation

• Zero compliance penalties post-framework rollout

• 30% cost reduction in software/services

• 95%+ availability for critical manufacturing/CAD systems

Client - Fruit Designs, Inc (Anonymised)

Specialisation: Instrument Manufacturing in California, USA

Core Needs: Scalable, compliant IT infrastructure to support global collaboration, and manufacturing precision.

Key Challenges: Legacy systems, fragmented workflows, and non-compliant processes risking efficiency and IP security.

Partnership: 2+ years IT Rapid Modernisation Planning (RaMP)

Key Projects Delivered:

• Infrastructure Overhaul: Year-long audit, redesign, and installation for global reliability.

• Backup Modernisation: Upgraded systems for 99.99% data recoverability.

• Cost Optimisation: Streamlined app licensing + VAR partnership for 25% hardware savings.

• Workspace Migration: M365 integration (from Google) for unified collaboration.

• CAD Modernisation: High-performance systems for complex R&D.

• Policy Frameworks: Policies meeting industry regulations.

Outcomes Achieved:

• 5x Bandwidth due to New Modern Infrastructure.

• 60% reduction in print costs via centralised management.

• 30% Cost Savings in Hardware & App licensing.

Client - KLT Utilities

Specialisation: Utilities & Infrastructure

Core Needs: Rapid IT modernisation to meet regulatory compliance (Achilles Standards) while streamlining operations for field teams and corporate workflows.

Key Challenges: Highly budget-conscience client. Fragmented systems, outdated policies, and inefficient technician workflows risking compliance and service delivery.

Partnership: 2 years IT Rapid Modernisation (RaMP)

Strategic Focus Areas & Deliverables:

Compliance & Governance:

• Revamped IT policies, tooling and frameworks to meet Achilles Standards.

Infrastructure Modernisation:

• EntraID migration + Office 365 optimisation

• Infrastructure Redesign (design, consolidation, deployment and outsourcing.

• Budget-friendly real-time site monitoring.

Team, User & Field Enablement:

• MDM Implementation & standardised Windows imaging (WCID).

• Technician/User training/knowledge base overhaul.

Outcomes Achieved:

• 100% Achilles compliance with auditable policies/frameworks.

• 30% faster field workflows via MDM/imaging standardisation.

• 40% cost reduction in print/IT support via automation.

• Zero downtime during infrastructure upgrades.

Client - Career Group (Anonymised)

Specialisation: Talent management & recruitment SaaS platform.

Core Challenge: Scaling IT policies and systems to meet evolving data privacy laws (GDPR, CCPA) while ensuring 24/7 platform reliability for global HR workflows.

Partnership: 1+ year (ongoing) as IT Policy, Infrastructure & Security Advisor

Key Strategic Focus Areas:

• IT Governance Framework: Aligned policies with SOC 2 and regional data laws.

• Cloud-Native Planning: Transitioned business to secure, cloud-native mindset, improving Confidentiality, Integrity and Availability.

• Employee Training Program: Role-based cybersecurity training/workshops for all employees.

Outcomes Achieved:

• 100% Audit Compliance – First SOC 2 audit passed.

• 100% Phishing Resistance Improvement – Phish-prone Risk significantly lowered for organisation.

• Enhanced Client Trust – Policy/Posture change improved key retention in existing enterprise contracts.

Client - Property Management Group (Anonymised)

Specialisation: UK Property Management Services

Core Need: Streamlined management of 2,500+ mobile devices to reduce manual setup inconsistencies.

Our Relationship

Partnership: 1+ year of strategic modernisation.

Key Project Delivered:

• Zero-Cost MDM Integration leveraging Microsoft Intune.

• MDM Framework Alignment with business workflows.

Outcomes Achieved:

• 80% faster device onboarding with automated setups.

• Centralised management for 2,500+ devices, increasing visibility by 70%.

• Future-ready foundation for scaling to 5,000+ devices without added costs.

Client - Meridian Flights

Specialisation: Travel & Tourism across the EMEA Region

Core Need: Reliable, secure IT systems to support real-time reservations and customer service.

Partnership: 5 years of ongoing projects

Key Projects Delivered:

• Network Infrastructure Audit & Overhaul.

• Full Desktop Hardware/Software Refresh.

• Legacy Application Modernisation.

• Proactive IT Strategy focusing on Risk Management.

Outcomes Achieved:

• Reliable, secure systems for uninterrupted bookings.

• Streamlined workflows for faster customer service.

• Future-ready infrastructure supporting business growth.

Client - House Education Charity (Anonymised)

Specialisation: Education Non-Profit, targeting support programs for underserved students.

Core Need: Modernise IT Estate to enhance staff efficiency and safeguard sensitive donor/student data.

Partnership: 5 years

Key Projects Delivered:

• Full IT Estate Refresh replacing legacy hardware/software with secure, reliable systems.

• Seamless OS Migration Upgraded 100% of devices from Windows 7 → 10 with zero data loss.

• Empowerment Workshops: Custom training for staff on new tools, security best practices, and troubleshooting.

Outcomes Achieved:

• Future-Proof Security, eliminating vulnerabilities from outdated systems, ensuring compliance with data protection laws.

• Confident, Tech-Savvy Staff with 90% of employees reported feeling “fully prepared” to use new systems post-training.

• Added Operational Efficiency, by reducing tech-related downtime by 70%, freeing staff to focus on student outreach.

Client - Golden Duck

Specialisation: Food Services and Catering Supplies

Core Need: Long-Term Hardware Support and Advisory role.

Partnership: 7 years ad-hoc

Key Projects Delivered:

• Hardware Refresh from legacy to modern POS/BOH hardware.

• Hardware recommendations in an advisory role.

• Software Upkeep keeping up with regulatory environment.

Outcome Achieved:

• IT Estate keeping up-to-date and compliant.

Project - Software Component Cleanup

Challenge: A Global Pizza Group had a legacy system component that drained bandwidth across 500+ devices.

Manual removal required doing this during peak store hours, risking store disruption and lost sales.

Solution: Engineer Silent, remote automation to uninstall the component — no downtime or user disruption.

Result: Completed in 40 hours (vs. 67 days of manual work), reclaiming over 1,600 hours for more targeted IT Service Delivery.

Project - IT Infrastructure Design

Challenge: A German High-Tech Scientific Consumables Manufacturer with a fragmented, aging network suffered from slowed collaboration between R&D hubs, and caused production delays at their manufacturing plant.

Solution: Designed and implemented a Highly Available, Secure, Future-Proof network compliant with German/EU regulations.

Results:

• Compliant Infrastructure – Secured sensitive R&D data, avoiding €200K+ potential fines.

• 50% Faster Cross-Site Collaboration – Reduced latency between disparate teams, accelerating product iterations.

• 99.99% Plant Uptime – HA infrastructure cut unplanned downtime by 80%, ensuring on-time delivery to EU partners.

Project - Mobile Device Management

Challenge: A Regional Utilities Delivery Partner were manually managing 1,000+ mobile devices, which caused inconsistent setups and a 3-hour build time per device. Paid MDM solutions strained an already-tight budget.

Solution: Utilised existing MaaS360 licenses (via Enterprise Mobile Solution) for zero-cost migration. Automated provisioning and policy deployment for faster setup.

Results:

• 20-minute build time (from 3 hours) per device.

• Full migration in 2 months with zero added licensing costs.

• 1,000+ devices standardised for secure, centralised management.

Project - SMB Network Overhaul

Challenge: Local Events Booking Company had outdated, unstable network with home-grade routers and tangled cables disrupting business operations.

Solution: Modernised infrastructure with a dedicated rack, commercial-grade equipment, and organised cabling.

Results:

• Zero cable clutter – Pristine, professional setup.

• Reliable connectivity – No more downtime during bookings.

• Scalable foundation – Ready for future tech upgrades.

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